I was hesitant to come here because of a few negative reviews, but i'm so glad I went through with an appointment.My eye insurance through work recently changed, and I desperately needed new glasses. I thought this place would be better than somewhere like Walmart or America's Best, because my experience with those services has always been sub-par and just trying to get me in and out. That's not the case here. First off, they're taking COVID seriously. That was my concern based off a few other comments, but everyone kept their masks on, kept their distance, and everything was sanitized--from the pen I touched to fill out paperwork to the equipment used to the chair I sat on. Thank you for that.Secondly, the care and expertise was amazing. I was seen quickly and everyone was extremely accommodating and kind. The staff took their time answering my questions and concerns, even addressing some and explaining before I even got a chance to ask. They made sure I was getting the best service and check-up for my eyes and double checking that everything was correct. I'm so glad I found this place--it's been the best optical visit I've had in Chicago, and I've had them regularly for 20+ years.